Question: How Do I Speak To Hermes UK?

Is Hermes the worst delivery company?

Hermes, along with rival Yodel, were ranked the UK’s worst parcel delivery services earlier this year in a survey by MoneySavingExpert..

What happens if my Hermes parcel is not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

What happens if a parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Why is my Hermes Parcel delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

How do I speak to someone at Hermes UK?

To speak to Hermes on the phone, call 0330 333 6556.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work.

How do I contact Hermes driver?

0800 – 022 22 77. The usual call charges apply to this number. Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.

Do Hermes deliver on Sundays UK?

Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. …

How can I talk to Hermes customer service?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How much does it cost to call Hermes?

Calls to the 0330 333 6556 number cost the same as ringing as other 01 or 02 numbers around the UK. This means from landlines this will cost around 12p a minute plus access charge. If you ring from mobile calls can cost more but there may be inclusive minutes to cover the cost of the call.

What does on its way mean Hermes?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place. Please note that tracking information for parcels sent from retailers will not always follow the route detailed above.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.