Question: What Do You Do When Your Fingerprint Sensor Is Not Working?

What do I do if my fingerprint sensor is not working?

Solution 3: Disabling Fingerprint GesturesDrag down the notifications panel and tap on the “Settings” icon.

In the settings, tap on the “Advanced Features” option.

Tap on the “Finger Sensor Gestures” toggle to disable it.Restart the phone and check to see if the issue persists..

How do I know if my SecuGen biometric device is working?

InstructionsPlug your SecuGen Reader into the USB port of your PC. … Go to the Windows Start menu and select Settings.Go to Accounts > Sign-in options.Under Windows Hello, select Set up for your Fingerprint.You will be instructed to place your finger on the fingerprint reader several times to ensure a good enrollment.More items…

How do you clean fingerprint sensors?

Cleaning your fingerprint sensor is simple. You don’t need a fancy cloth or special cleaning solutions. For most situations of regular “yeah you get some stuff stuck on there” you can just use a damp non-abrasive cloth or even a paper towel. Remove your case, if you have one, and get the towel damp (not dripping wet).

Why is my Fingerprint not working?

unoffical, scratched or dirty screen protectors may cause the fingerprint sensor to malfunction. Try removing or cleaning the screen protector. Are your fingers dry or damp? Fingers that are too wet or too dry may not be recognised.

How do I activate my fingerprint sensor?

Setting up your fingerprintTap the Settings icon on your Android device and tap Lock screen and security.Scroll down and tap Screen lock type.Add your fingerprint — follow the instructions on your screen and go through the wizard. You’ll be prompted to lift and rest your finger on the home button several times.

How do I know if my fingerprint scanner is working?

Testing the Fingerprint ReaderOn the diagnostic main screen, scroll down in the list of devices, and then tap Fingerprint Reader.On the Fingerprint Reader screen, tap Device Selection.Tap Select to select the fingerprint reader device, or tap the Devices List drop-down and select your device.Tap Acquire Fingerprint.More items…

Why doesn’t my phone read my fingerprint?

Inspect the screen and fingerprint sensor for scratches and dirt. Scratches or dirt may cause recognition issues with the fingerprint sensor. The phone may not recognize fingerprints that are affected by wrinkles or scars. Fingers that are particularly small or slim may also not be recognized.

How do I reset my fingerprint?

Go to the Application Manager\Fingerprint app.’Force Stop’ and ‘Clear Data’Reboot phone.Unlock w/ fingerprint.Go to ‘Lock screen and security\Screen lock type’ (which should be set to ‘Fingerprints’)Use fingerprint to get past the next screen, and.Viola, the next sceeen prompts for a NEW backup password.More items…•

How do I clear my fingerprint cache?

Start by heading to your phone’s main Settings menu, then selecting Application Manager. From here, swipe over to the All tab, then tap the entry labeled Fingerprints. Next, tap the Force Stop button at the top of the page, then press OK on the popup. After that, scroll down a bit and hit Clear Cache.