Quick Answer: Do Hermes Contact You Before Delivery?

Do Hermes text you before delivery?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in.

If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time..

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Who does Hermes deliver for?

We’re now the biggest dedicated parcel delivery company in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retail brands including Next, ASOS and John Lewis.

How do I track my return with Hermes?

You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

Can you actually speak to someone at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. Call connection service, Calls cost 7p per minute plus your standard network charge. … When somebody answers your call, you can get assistance with your own delivery.

What does Hermes on its way mean?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place. Please note that tracking information for parcels sent from retailers will not always follow the route detailed above.

What happens if Hermes Cannot deliver after 3?

Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises. … If you do miss three seperate delivery attempts from Hermes, then the parcel will be returned back to our warehouse and we will issue a refund for this upon arrival.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Do my Hermes deliver on Sunday?

Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. Key features of Sunday Delivery Service: Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate.

Do Hermes collect home?

Go to myHermes and either log in or create a myHermes account. To arrange a courier collection, simply follow the instructions provided. … Hermes can collect your parcel from your home address on a pre-arranged day for £3.95, this will require a printer to print off a collection label.

Do Hermes send you a delivery time?

We’ll deliver your parcel within the agreed timeframe i.e. next day, 48 hours, standard 3-5 days. Your parcel is making its way through our depots to your local courier/ParcelShop. Depending on the retailer you’ve ordered from, you may get an email on the day of your delivery with a delivery time slot.

What happens after Hermes final delivery attempt?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

Can Hermes pick up my parcel?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What is the latest Hermes deliver?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays… Missed your delivery?