Quick Answer: What Are Examples Of Telephone Etiquette?

How do you train phone etiquette?

To improve your phone etiquette and ensure your customers receive an excellent experience, implement the nine tips outlined below.Know WHO is Calling and WHY.

Speak With an Inviting Tone.

Match Your Caller’s Pace.

Be Extra Helpful & Enthusiastic.

Ask Permission.

Say Thank You.

Confidence is Key.More items…•.

How do you end a call nicely?

Here are her tips for ending one politely:Say thank you and goodbye. … Excuse yourself to phone home. … Ask who else you should meet. … Introduce the other person to someone you know. … Ask directions to the rest room. … Offer to deliver a drink. … Ask if you will meet the other person at a future event.More items…•

How do you end a phone call professionally?

Here are a few tips and phrases to help you politely and professionally end phone conversations.Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking. … Use breaks in conversation. … Interrupt politely. … Offer future calls.

How do you introduce yourself over the phone?

Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.

How do you handle a patient phone call?

Reduce the number of rings before rolling to voice mail. … Tell patients when to expect action or a call back. … Equip staff to handle calls effectively. … Secure a portal for patient communication. … Provide patients with educational materials they can reference at their leisure. … Provide patients with a summary of the visit.

What should I say when answering the phone?

Answering CallsTry to answer the phone within three rings. … Answer with a friendly greeting. … Smile – it shows, even through the phone lines; speak in a pleasant tone of voice – the caller will appreciate it.Ask the caller for their name, even if their name is not necessary for the call.More items…•

How do you politely make a call?

When you are transferring a phone call. . . If they are able to take the call. . . o Give them the person’s name, request, and any other relevant information. 4) Return to your caller and give them the name of the person they are being transferred to, the department and the telephone number (if possible).

What is telephone etiquette?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What is telephone etiquette explain with examples?

Be enthusiastic when you answer. Help make the calling party feel welcome. A tired voice lacking in enthusiasm is unappealing. When greeting the caller, use buffer words such as Good Morning, Good Afternoon, Thank you for calling. Example: “Good Afternoon, Accounting, Mary Jones speaking, How may I help you?”

What is meant by good telephone manners?

You should always aim to conduct a telephone conversation with one person at a time (unless it’s a conference call). If this is not possible as one or the other person is being interrupted, politely suggest when it may be convenient to call back. Honesty.

How do you talk on the phone professionally?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

What is the golden rule when dealing with a phone call?

If someone calls on another line or call waiting while you’re on the phone (and the call does not go to voice mail or is answered by a live person), tell the caller you will call them back. The person you called first has priority. Follow up on all calls. If you promise information, call back within twenty-four hours.

What should not be included in a telephone greeting?

DON’T – Shout or whisper. Being overly loud or overly quiet can make a phone conversation very awkward and might mean you don’t get all of the information to the person on the other end. Try and speak in a calm tone that will be easy to hear and understand. DO – Speak clearly.

What is the proper way to use telephone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items…•

Which of the following includes the three key elements of a telephone greeting?

The key elements of a telephone greeting are your department or company name, your name, and an offer of assistance, as in these sample business phone greetings.

What is the importance of telephone etiquette?

Proper phone etiquette is important to your company because it’s usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.

How do you end a phone message?

8. End the voicemail professionally. End your call by saying “I look forward to hearing from you” or “Can’t wait to talk with you.” Both are warmer than a more generic “Have a nice day.” Don’t feel the need to summarise your message one last time. If they need to, they can replay your message.